General conditions

Purpose of the General Conditions

The following General Conditions establish, together with the rest of the Terms and Conditions, the legal framework that regulates the use of the website www.concursosdevino.com , of which Alamesa is the owner, as well as the services provided by Alamesa through it.

Also, in this section you will find all the necessary information about the procedures that the user must follow to buy a ticket to an event or show, the terms and conditions, return policy, etc.

Alamesa and the user

Sinmalauva.es is an online shopping service, available 24 hours a day, where you can easily purchase books, wines and tickets for all kinds of food-wine activities and events organized by ALAMESA through the internet from your computer.

Alamesa SL is a Spanish limited company with registered office at C / Sector Discover 15 Bº D2, 28760-TRES CANTOS (MADRID), and registered in the Madrid Mercantile Registry, sheet M-358965, folio215, volume 20304 book0, section 8. With email: alamesa@alamesa.es

The use of the Web attributes the condition of user and implies the acceptance of the provisions included in these Terms and Conditions in the version published by Alamesa at the same time the user accesses the web.

The user declares that he has the necessary legal capacity to act and contract on the web in accordance with the conditions detailed below, which he declares to understand and accept.

The user is responsible for providing their data correctly in the purchase processes established on the Alamesa website, and must pay special attention to the introduction of bank and personal data.

Alamesa, in accordance with its privacy policy, undertakes, in the use of the data included in the file, to respect its confidentiality and to use it in accordance with the purpose of the file, as well as to comply with its obligation to save and adapt it all measures to avoid alteration, loss, treatment or unauthorized access in accordance with the provisions of current legislation regarding the protection of personal data. The sending and remission of data made by the user through the Alamesa website or the information that the user submits, is protected by the most modern electronic security techniques on the network. Likewise, the data supplied and stored in our databases are also protected by security systems that prevent unauthorized third parties from accessing them. Alamesa makes its best efforts to have the most up-to-date systems for the effectiveness of these security systems.

The user agrees to use the services and content on our Website in accordance with the Law and the general terms and conditions of the services offered by Alamesa at all times, and must refrain from using them to:
(a) Transmitting your username and password to unauthorized third parties, and you must immediately notify Alamesa of access by an unauthorized user to said information.
(b) Introducing data programs onto the network that may cause damage to the computer systems of Alamesa, its suppliers or third-party users of the internal network or of this Website.
(c) Carry out illegal, fraudulent and / or incivil activities or that prevent the correct use of the Website, as well as the network or its resources.
(d) Carry out activities that constitute an infringement of the regulation on intellectual and industrial property or any other rule of the applicable legal system.
(e) Reproduce, duplicate, sell or exploit any content on the Website for commercial purposes.
(f) Disseminate content of a racist, xenophobic, pornographic nature, in defense of terrorism and / or that violates human rights.

Minors

Access to minors under 18 years of age is prohibited.

In the case of hiring by minors, Alamesa is not responsible for the veracity and accuracy of the data filled in by the user and therefore cannot verify their age with absolute certainty. For this reason, it will not assume any responsibility for people who violate the regulations, are minors or have previously been expelled from the web.

Alamesa may contact the user at any time so that they can prove their real age by means of a photocopy of their DNI or equivalent. Failure to respond in time may lead to the blocking or cancellation of the profile. If we become aware that a person under the age of 18 has a profile, we can proceed to block or delete it.

Applicable legislation and modification of the general conditions

These general contracting conditions together, where appropriate, with the particular conditions that may be established, will expressly regulate the relationships that arise between Alamesa and third parties (hereinafter "users") who contract through the www.alamesa.es portal.

These General Conditions have been prepared in accordance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, and adapted by this Privacy Policy has been developed taking into account The provisions of Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the circulation of these data, hereinafter the RGPD. and Law 7/1998, of April 13, on General Contracting Conditions; Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws and Law 7/1996, of January 15, of Retail Trade Regulation, as well as any legal provisions that may be applicable.

Alamesa may modify these General Conditions, by publishing said modifications on the portal in the version published by Alamesa at the same time the user accesses the website.

If any clause included in these general conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, the general conditions subsisting in everything else, having such provision, or the part of it that is affected, by not being placed.

Terms and use of the service

The ticket sales service is onerous, with the user having all the information regarding the price of each ticket at all times on the web. The information service offered through the web is free of charge.

Alamesa intends to provide promoters and the general public with a channel for acquiring said tickets, but at no time does it act as a promoter of the event or show.

ALAMESA is expressly exempted from any obligation and / or responsibility that corresponds to the venue, such as the visibility conditions of the venue where the event or show takes place, its acoustic quality, the comfort of the venue, accessibility, etc. Likewise, the contents, services and products that appear in the advertising and promotional actions of the Alamesa website correspond solely and exclusively to its advertisers.

Once the ticket has been acquired, its amount will not be changed or refunded, except for causes provided for in current legislation.

The ticket must be kept in a dry place, away from heat, without any contact with plastic or magnetic fields.

Alamesa SL, in the face of any change that occurs in an event or show, undertakes to:
a) Publish it on its website as soon as it becomes aware of them, in order to keep users duly informed.
b) In the event that the Promoter decides to return the amount, Alamesa SL will inform the user about the procedure.

The illegal resale of a ticket or the attempted illegal resale constitutes sufficient cause for the seizure or cancellation of said ticket without the right to refund or any other type of compensation.

The use of this electronic payment system to purchase tickets shall constitute a crime of electronic fraud, provided for in article 248 of the Penal Code and punishable by penalties of up to six years in prison, when any of the following circumstances occur:
• Provide false information about the buyer or the card number used as a means of payment
• Use the data of people other than the buyer
• Provide card numbers that do not match the buyer's
• Usurping the status of the holder of other people's cards
• Use card numbers generated with computer programs or similar algorithms.

A ticket may not be used for advertising, commercial, promotional, gaming, contest or betting purposes, without the prior, express and reliable authorization of the Promoter.

Alamesa declines all responsibility for tickets purchased at unofficial points of sale. Alamesa is not responsible for possible price differences with other means or sales channels.

The ticket or tickets are issued in accordance with the rules and regulations of the venue and the Promoter of the event. All details will be available to the user at the box office of the venue. The infringement of any of said rules and regulations, or any other act that may cause damage, harm or injury, will entitle the venue or the Promoter of the event to expel the user from the venue. In any case, Alamesa recommends and refers the buyer to the rules established, in each case and for each event, by the venue of the event.

Alamesa is not responsible for the loss or theft of the ticket.

Laser pointers, the use of mobile phones, animals (except guide dogs) and customer food and drink are generally prohibited.

The venue, the events and Alamesa are not responsible for any personal belongings.

Alamesa informs that the event or show may be recorded for commercial and / or promotional purposes. Ticket holders grant their consent by accessing the venue of the event or show so that their image can be recorded and later reproduced for the aforementioned purposes as part of the public.

The entry of any object that the Organization considers dangerous is not allowed.

Tickets can be restricted to a maximum number per person, per credit card and, for some events, per family.

The Alamesa website incorporates appropriate safeguards and uses industry standard technology to improve the security, integrity, completeness, accuracy and protection of the personal data it has collected, and has established reasonable precautions to protect that information from possible loss or bad uses. Its data protection and security regulations are periodically reviewed and improved where necessary, and it strives to ensure that only authorized persons can access the information you provide.

Alamesa declines any responsibility in the event that there are interruptions or a malfunction of the services or contents offered on the Internet, when their cause had their origin in failures produced by natural disasters, situations of force majeure, extreme urgency, attacks or computer intrusions or any another situation of force majeure or fortuitous cause. Likewise, Alamesa is not responsible for network outages, business losses as a result of such outages, temporary power outages, errors in telematic networks, etc. Alamesa makes its best efforts to avoid these types of incidents.

Seguridad de los datos

The ticketing system uses a secure server and the latest encryption technology. A secure server guarantees the privacy of the data you transmit over the Internet. This privacy is achieved through the SSL protocol.

  • What is a secure server
    A secure server guarantees the privacy of the data you transmit over the Internet. This privacy is achieved through the SSL protocol, the current standard used by the security industry. On the Internet, security is the result of communication between a browser that supports the SSL protocol and a server that supports the same protocol. Any version of the browsers supports this protocol.
  • How the SSL protocol works
    The SSL protocol works simply, encrypting the data you send using the RSA encryption system when it is located in a secure area of ​​a browser. Your Netscape or Explorer browser, collaborating with the secure server, encrypts the data so that if some individual in the transmission process manages to appropriate it, they will not be able to read it since they do not have the necessary password.
  • What is the security certificate
    A security certificate is granted by a certifying authority: the Certification Authority. This entity grants said certificate after having controlled the correct configuration of the encryption process (SSL) and having verified the data of the requesting company. The secure server certificate is granted to an entity whose references have been verified, to ensure that indeed the person who receives the encrypted data is the one who should receive them.
  • Secure server
    All pages that ask for personal information (name, address, etc.) and pages with credit card details are secure pages. Even if you do not see the padlock that appears in the lower right part of your browser (because our pages are divided into frames and some of them, such as the one that contains the top banner, are not secure), you can check the security of our pages by clicking on the icon at the top of this page that guarantees the security of the server and the use of a certificate with the highest degree of encryption (128 bits).
  • How the security of this server is certified
    Our SSL server is certified by Thawte.

Payment Methods

Purchases made over the Internet:

We accept the following credit cards: Visa, Mastercard and American Express, regardless of the entity and the modality (credit / debit).

There is also the possibility of payment through Pay Pal.

Buying at the box office does not have the promotional advantages of each event.

The ticketing system uses a secure server and the latest encryption technology.

Check the purchase

If your purchase has been made correctly, you will receive in your email a confirmation email with detailed information about the purchase you have just made. It may be that this email does not reach your "Inbox" since some internet services detect it as spam. We recommend that you always look at the "Spam" section. If you have made the purchase by phone, you will not receive this confirmation.

Return policy and right of withdrawal

Alamesa, SL will do everything possible so that the products reach their destination in perfect condition. However, if due to the effect of transport or due to the effect of heat during shipping, they do not arrive in perfect condition, there is a claim on the part of the customer with the right to replacement. No refunds of money will be made for this reason, as it is understood that they occur for reasons beyond our control and control. The claim period for an order in poor condition is 24 hours after delivery.

The money for the purchase can only be returned to customers in the event that the products delivered do not correspond to the order placed or that the delivery has been made in a place other than that reflected in the order form, in which case, and after verification Of these events, the buyer will be paid the price paid for the product or it will be restored, by mutual agreement, by another of the same characteristics and in perfect condition.

Regarding tickets to events or shows organized by Alamesa, SL, the refund of the amount of tickets previously purchased is not allowed. The impossibility of attending an event or show or the commission of an error when purchasing the ticket (s) are not reasons that allow their return.

The user may not exercise the right of withdrawal or resolution, in accordance with current regulations on consumption and the organization of retail trade.

Alamesa SL, in the face of any change that occurs in an event or show, undertakes to:
a) Publish it on its website as soon as it becomes aware of them, in order to keep users duly informed.
b) In the event that Alamesa decides to refund the amount, Alamesa will inform the user about the procedure for this purpose.

Returns for change or cancellation

In case of cancellation, the refund may be made within a period of fifteen days from the date of public communication of the suspension of the show. After this period, no refund will be accepted.

Intellectual property

The contents provided by Alamesa, as well as the contents posted on the network through its web pages, constitute a work within the meaning of the legislation on intellectual property and are therefore protected by applicable international laws and conventions on the matter.

Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of public exploitation referring to both the Web pages and their content and information, without the express and prior consent of Alamesa, is prohibited.

Consequently, all the contents that are shown in the different websites and especially, designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings or any other signs susceptible of industrial and commercial use are subject to to the intellectual and industrial property rights of Alamesa or of third party owners who have duly authorized their inclusion in the different websites.

The contents, images, forms, opinions, indexes and other formal expressions that are part of the Web pages as well as the need for performance and display them, software are also a work in the sense of copyright and are, therefore protected by international conventions and national laws on intellectual property that may apply. Failure to follow the above implies carrying serious illegal acts and its persecution through civil and criminal law.

Any act by virtue of which the users of the services or contents may exploit or use commercially, directly or indirectly, in whole or in part, any of the contents, images, forms, indexes and other formal expressions that are part of Web pages without the prior written permission of Alamesa.

Specifically, and without being exhaustive, acts of reproduction, distribution, exhibition, transmission, retransmission, broadcast in any form, storage on physical or logical media, digitization or making available from databases other than those belonging to or authorized by Alamesa, as well as their translation, adaptation, arrangement or any other transformation of said opinions, images, forms, indexes and other formal expressions that are made available to users through the services or contents, as long as such acts are subject to applicable legislation on intellectual, industrial or image protection property.

Alamesa is free to limit access to the Web pages, and to the products and / or services offered therein, as well as the subsequent publication of opinions, observations, images or comments that users may send it via email.

Alamesa in this sense, may establish, if it considers it appropriate, without prejudice to the sole and exclusive responsibility of the users, the necessary filters in order to prevent content or opinions from being spilled on the network through its Web pages, considered as racist, xenophobic, discriminatory, pornographic, defamatory or that, in any way, encourages violence or the dissemination of clearly illegal or harmful content.

Those users who send suggestions, observations, opinions or comments to Alamesa's web pages, to its department, through the service made available or through email, unless they express in a certain and unmistakable way otherwise, in cases where Those that, due to the nature of the services or contents, are understood to authorize Alamesa for the reproduction, distribution, exhibition, transmission, retransmission, broadcast in any format, storage on physical or logical media, digitization, made available from databases belonging to Alamesa, translation, adaptation, arrangement or any other transformation of such observations, opinions or comments, for the entire period of copyright protection that is legally established.

Likewise, it is understood that this authorization is made free of charge, and that by the mere fact of sending a communication through the means made available by Alamesa or by email such observations, opinions or comments, users decline any remuneration claim by Alamesa.

In accordance with the provisions of the preceding paragraph, Alamesa is also authorized to proceed to modify or alter such observations, opinions or comments, in order to adapt them to the editorial format needs of the Web pages, without it being understood that that there is absolutely no type of injury to any of the moral powers of copyright that users may have over them.

Any of the technical, logical or technological resources by virtue of which a third party can benefit, directly or indirectly, with or without profit, from each and every one of the contents, forms, indexes and other formal expressions that are part of the Web pages, or the effort made by Alamesa for their operation.

Alamesa will not assume any responsibility for consequences derived from the aforementioned behaviors and actions, in the same way that it will not assume any responsibility for the contents, services, products, etc., of third parties that can be accessed directly or through banners, links , links, hyperlinks, framing or similar links from the Alamesa websites. All this without prejudice to Alamesa making its best efforts to prevent incidents in this regard and acting diligently to suppress or disable any link that refers or recommends any activity or information that is illicit or capable of damaging the property or rights of third parties, from the moment in which have effective knowledge.

The ownership and management of www.sinmalauva.es corresponds to Alamesa SL. No material from this website or from any other site owned, managed, licensed or controlled by Alamesa may be copied, reproduced, redited, uploaded or published on the network, nor transmitted or distributed in any way, except by downloading a copy of the materials on a single computer for your household, personal, and non-commercial use, provided that copyright and proprietary information is kept intact. Modifying the materials or using them for any other purpose constitutes a violation of the copyright and property rights of Alamesa. For these purposes, the use of these materials on any other website and in any other networked computer environment is prohibited.

Ticket terms and conditions

VERSION: May 2018

  1. As an authorized ticket sales agent, Alamesa SL sells tickets in venues for which it is not responsible for aspects such as visibility conditions, comfort, acoustics, accessibility….
  2. The refund of the amount of tickets previously purchased is not allowed. The impossibility of attending a performance or an error when making the purchase will not be valid reasons to proceed with the return. Tickets can only be canceled and returned as long as Alamesa SL has cancellations, date changes ...
  3. The illegal resale (or attempted illegal resale) of a ticket constitutes cause for the seizure or cancellation of said ticket without refund or any other compensation.A ticket may not be used for advertising, promotions, contests or gambling, unless Alamesa SL grants a formal written authorization. The use of Alamesa's trademarks or any other intellectual property will also be subject to the express consent of Alamesa SL.
  4. This ticket is issued in accordance with the rules and regulations of the venue. The infringement of any of said rules and regulations, or any other unacceptable act that may cause damage, harm or injury, will entitle the event venue to expel the user from the venue.
  5. The company will not be responsible for any loss or theft of tickets.
  6. Laser pointers, mobile phones, dogs (except guide dogs) and customer food and drink may be prohibited.
  7. The Venue of the events and Alamesa SL are not responsible for any personal belongings.
  8. Ticket holders consent to video and sound recording as part of the public.
  9. Tickets can be restricted to a maximum number per person, per credit card and, for some events, per family. In the event of making purchases contrary to said rule, if any, the company reserves the right to cancel the tickets purchased that exceed this number without prior notice.
  10. All these terms and conditions are governed by Spanish law and any conflict arising from any transaction with Alamesa SL will be subject solely to the jurisdiction of the Spanish Courts.
  11. Any of the previous clauses that is null or contrary to the Law, will be considered as not put, subtracting the others in force and with full effectiveness for the parties.